Client Servicing Executive– Portables & Modular Exhibition Solutions.
OB DESCRIPTION
Position/Designation : Client Servicing Executive– Portables & Modular Exhibition Solutions.
Department : Marketing & Sales
Location : Mumbai
Reports to : Client Servicing Manager
Job Purpose : Managing customer experience with the company & providing customer delight by efficient execution.
Key Result / Responsibility Areas :-
-Collaborating with the sales team for efficient execution of orders through mails & calls.
-Designing or Artworks follow-up with the clients for order execution.
-Artworks verification send by client in collaboration with designing team & also updating the client for artwork corrections.
-Getting approval of artworks from the clients for order execution.
-Collaborating with production for printing of approved artworks for production purpose.
-Extracting continuous updated feeds from production & operation in regards with order execution and delivery and updating the client regarding the same at regular intervals.
-Co-ordinating with operations in regards of completion of Quality check and delivery status and providing updates to clients.
-Addressing change in requirement stated by client during the interaction and getting it inculcated in collaboration with design, production & operations.
-Recovery of balance of payment from the client before dispatch or delivery of the product.
-Managing complete customer experience with the company & creating wow for the client.
-Maintaining & Managing existing client database & run campaigns through mailer & call for repeat purchase.
Position/Designation : Client Servicing Executive– Portables & Modular Exhibition Solutions.
Department : Marketing & Sales
Location : Mumbai
Reports to : Client Servicing Manager
Job Purpose : Managing customer experience with the company & providing customer delight by efficient execution.
Key Result / Responsibility Areas :-
-Collaborating with the sales team for efficient execution of orders through mails & calls.
-Designing or Artworks follow-up with the clients for order execution.
-Artworks verification send by client in collaboration with designing team & also updating the client for artwork corrections.
-Getting approval of artworks from the clients for order execution.
-Collaborating with production for printing of approved artworks for production purpose.
-Extracting continuous updated feeds from production & operation in regards with order execution and delivery and updating the client regarding the same at regular intervals.
-Co-ordinating with operations in regards of completion of Quality check and delivery status and providing updates to clients.
-Addressing change in requirement stated by client during the interaction and getting it inculcated in collaboration with design, production & operations.
-Recovery of balance of payment from the client before dispatch or delivery of the product.
-Managing complete customer experience with the company & creating wow for the client.
-Maintaining & Managing existing client database & run campaigns through mailer & call for repeat purchase.
Job Requirements:-
Educational Qualification : MBA in Marketing preferred or Bachelors in Marketing.
Work Experience : 0-3years preferred in Consultative selling ie. Exhibition, BFSI etc
Key Competencies : Extremely proficient in drafting e-mails with an average speed of 50-70wpm.
Desired Skills :-
-Excellent communication skills.
-High perseverance & persuasive ability.
-Creative & Logical ability to think through turn key solutions for clients.
-High pressure managing ability.
-Ready to work beyond official working hours as per requirements.
CTC per annum : 3.25 to 3.50LPA
Educational Qualification : MBA in Marketing preferred or Bachelors in Marketing.
Work Experience : 0-3years preferred in Consultative selling ie. Exhibition, BFSI etc
Key Competencies : Extremely proficient in drafting e-mails with an average speed of 50-70wpm.
Desired Skills :-
-Excellent communication skills.
-High perseverance & persuasive ability.
-Creative & Logical ability to think through turn key solutions for clients.
-High pressure managing ability.
-Ready to work beyond official working hours as per requirements.
CTC per annum : 3.25 to 3.50LPA
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